Alexis27's Data on You
Strictly Confidential & Secure

1. Introduction

Welcome to Alexis27. This Privacy Policy explains in detail that Alexis27 How we collect your personal data, what we use it for, who we share it with (or don't), and how we keep it secure.

Alexis27 upholds internationally recognized data protection standards. We follow policies aligned with the GDPR (General Data Protection Regulation), one of the world's most stringent data protection frameworks.

By registering on or using Alexis27, you agree to this Privacy Policy. If you object to the collection or use of your data, please discontinue use of the platform and contact our support team.

2. What Data We Collect

Alexis27 only collects data that is necessary to provide you with our services. Requesting or retaining unnecessary information is against our policy.

Information collected at registration:

• Full name (Bengali or English)
• Date of birth (for age verification)
• Email Address
• Mobile Number
• Username & Password (Encrypted)

Data collected automatically during use:

• Device Information (Model, Operating System)
• Browser Type & Version
• IP address (for location verification and security purposes)
• Activity logs on the platform
• Cookies & Session Data

Financial Information (during KYC verification):

• Copy of national ID or passport
• Proof of source of funds for large transactions

3. How We Use Your Data

Alexis27 uses your data solely for the following purposes:

• Account management: Registration, login, and profile updates.
• Identity Verification: Age verification and KYC completion.
• Financial Transactions: Deposit, withdrawal, and transaction history.
• Security: Prevention of fraud and unauthorised access.
• Customer Support: Resolution of your questions and complaints.
• Legal Obligations: Meeting regulatory requirements.
• Platform Improvement: Analysing overall usage patterns to improve your experience.

Alexis27 may use your data to send you relevant offers and bonuses, but you can opt out of these notifications at any time.

4. Who Your Data Is Shared With

The core principle at Alexis27 is – Your data is never sold or shared for commercial purposes. However, there are limited circumstances in which sharing data with third parties may be necessary:

• Payment Providers (bKash, Nagad, etc.): To process transactions. They operate under their own privacy policies.
• Game Software Providers: Limited data is shared solely for the technical management of games.
• Cybersecurity Services: For fraud detection and account security.
• Legal authorities: In compliance with lawful orders from courts or government authorities.

5. Data Security Technology

Alexis27 employs industry-leading technology to protect your data. The following security measures are active at all times:

Your password is stored using a one-way hashing algorithm (bcrypt), meaning even Alexis27 staff cannot view your password. Transaction data is held in a separate encrypted database.

In the event of a data security incident, affected members will be notified within 72 hours and all necessary steps will be taken.

6. Cookie Policy

Alexis27 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

All cookies except essential ones can be disabled. You can also clear all cookies through your browser settings, though some features may not work properly as a result.

7. Data Retention Period

Alexis27 does not retain data longer than necessary. Separate retention periods are defined for different types of data:

• Account information: For the duration of your active account and 5 years after closure.
• Transaction Records: 7 years where required by law.
• Session data: 90 Days.
• Customer Support Chat: 2 years.
• Log Files: 1 Year.

If you request account deletion, certain data may need to be retained due to legal obligations; all other data will be permanently deleted.

8. Your Data Rights

As an Alexis27 member, you have full control over your own data. You may exercise any of the following rights at any time:

To exercise this right, email our support team: privacy@alexis27.biz – we will respond within 30 days.

9. Protection of Minors

Alexis27 is strictly for users aged 18 and above. We do not knowingly collect data from minors and actively enforce age verification.

If we become aware that a minor has registered on Alexis27, that account will be immediately closed and all associated data permanently deleted.

10. Changes to the Privacy Policy

Alexis27 reserves the right to update this Privacy Policy. If significant changes are made, you will be notified through the following methods:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging in to the platform.
• The date at the top of this page will be updated accordingly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you object to the changes, you may close your account.

11. Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact Alexis27's Data Privacy Team:

If you are not satisfied with how your complaint has been resolved, you have the right to lodge a complaint with the data protection authority in your country. For more general enquiries, FAQ Page View and our Terms & Conditions Required Reading.